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Auburn, WA 98001

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Spokane, WA 99224

Can I Still Get My Car Towed During the COVID-19 Crisis?

Can I Still Get My Car Towed During the COVID-19 Crisis?

Having your car break down on the side of the road is already a stressful experience. Having it break down during a global pandemic can feel like a nightmare. The good news is that most people are choosing to stay at home, limit travel, and because of this the roads are not very busy. Fewer vehicles on the road mean fewer break downs. But still, if you’re traveling and you need emergency towing, you are not out of luck.

Pro-Tow Continues 24-Hour Towing Services

Pro-Tow 24-Hour Towing is offering emergency towing services around the clock. We operate out of Auburn, WA, Spokane, WA, and Maple Valley, WA, but our service area is expansive. If you need our help, we can still come to get your vehicle. 24-hour towing services and other recovery services are considered an essential service, and therefore, are still operating.

Staying Safe When Needing a Tow

There are a few things we need to take care of while operating during a health crisis. We are committed to the health and safety of our customers and will require a few things from you to help us protect our operators.

If you have any COVID-19 symptoms, are self-isolating, or are under quarantine, you need to let our phone operators know. Being aware of the risk will allow us to take extra safety precautions when towing your vehicle. That includes wearing gloves, using hand sanitizer and disinfecting areas that are touched by our operator. It might also mean that you will need to leave the keys on the seat and move away from the vehicle while they get it hooked up. You will not be permitted to ride with our driver in their truck and will need a ride if you are away from your home.

If you do not have symptoms and are not self-isolating, we will still take precautions. We will keep 2 meters away from you while hooking up your vehicle. Our operators will do their best to keep you and themselves protected, including wearing gloves and using hand sanitizer.

24-Hour Towing Services for Light, Medium, and Heavy-Duty Vehicles

Pro-Tow offers towing services for light auto, medium trucks, and heavy-duty trucks. If you’re broken down in your car or need a tow from home, we can help. If you have issues with a fleet vehicle or a semi-truck accident, we can help. We are committed to undisrupted emergency towing services during this time.

Trucking Industry Needs Support, Now More Than Ever

Trucking Industry Needs Support, Now More Than Ever

As the COVID-19 outbreak spreads across the United States, regular travel and transportation is restricted in many jurisdictions. The border is now closed to Canada, except for essential travel, including the transportation of goods. We might continue to see travel restrictions tighten as things progress, but for our truckers, they are working hard to maintain the transport of goods.

Pro-Tow 24-Hour Towing offers heavy-duty tow services and semi-truck accident recovery services in Washington State and beyond. We are watching this pandemic closely and understand the importance of our service to the transport industry. Trucking companies will be able to count on us when they are in need of heavy-duty towing or accident recovery as we navigate this unprecedented time.

How is COVID-19 impacting the trucking industry?

There is a demand for taking supplies to stores that have run out of items that are in high demand. These items include toilet paper, hand sanitizer, cleaning supplies, and essential food items. While warehouses have ample supply of these things, nervous shoppers are purchasing more than usual, and more than they need in many cases. A daily restock of shelves means more goods are required.

This has created an increase in products that need to be transported to grocery stores and warehouses throughout the country. Included in this demand, are vital medical supplies, safety equipment, and COVID-19 testing kits that need to be moved to other states.

Are truck drivers safe?

When speaking with the trucking companies that we work with closely, we are assured that drivers are following protocol regarding health and safety amidst this pandemic. Thankfully, most of their time is spent in total isolation on the road. Most truck stop services like restaurants and bars are now closed to prevent the spread of the virus. Transport companies and their employees are focused on good health practices when in contact with others, including keeping a safe distance, hand washing, and sanitization of equipment.

If there is an accident within our service area, trucking companies can depend on Pro-Tow 24 Hour Towing for assistance. We are still fully operational, offering heavy duty towing and accident recovery, including spill response, and are there to support transport companies and their drivers during this crisis. If your driver and fleet are in trouble on the road, we will be there to help, while taking all the health and safety precautions necessary to help stop the spread of COVID-19.

Pro-Tow Continues to Offer Heavy Duty Towing During COVID-19 Pandemic

Pro-Tow Continues to Offer Heavy Duty Towing During COVID-19 Pandemic

While many businesses have either closed entirely or reduced activity significantly in the past several weeks in light of the COVID-19 pandemic, the trucking industry has been busier than ever. North America is reliant on distributors and truckers for the transportation of essential goods.

These goods include emergency medical supplies, COVID-19 testing kits, and getting raw materials to factories so they can increase the production of these items. It also provides food and supplies for our general population and our Canadian neighbors, ensuring grocery stores can keep their shelves stocked.

We need our truckers, and Pro-Tow is dedicated to providing 24-hour services for this essential industry in the Auburn, WA, Spokane, WA, Maple Valley, WA, and surrounding areas. That includes heavy-duty towing and crane services, and full accident recovery. If there is an accident and your fleet vehicle needs a tow, or if there is a need for accident recovery, we will be there for you. As a support service for the transportation industry, we are taking our responsibility and role very seriously.

Mobile Semi-Truck Repair Keeps Trucks on the Road

There is an increasingly high demand for trucks right now, and we are committed to keeping them on the road. Motorplex is part of the Pro-Tow team. Through Motorplex, we offer semi-truck repairs, heavy-duty repairs as well as fleet maintenance and repairs. We also provide mobile repairs, so if your truck breaks down on the side of the road in the middle of a job, our mobile semi-truck repair team can get to you as soon as possible so you can continue.

If the repair cannot be done remotely at your breakdown location, Team Pro-Tow will get your truck to the nearest Motorplex location for a full diagnostic and repair. We have all the equipment necessary to lift your big rig and get it into our semi-truck repair shop.

We understand how essential it is to get your fleet vehicles back on the road, so you can continue to move high-demand goods during this crisis. Our team of experienced and trained technicians are committed to fast and effective services, so you can get back on the road and continue the excellent work you are doing during this challenging time.

Seattle Fire Trucks Needs Heavy Duty Towing Service

Seattle Fire Trucks Needs Heavy Duty Towing Service

On November 18th, 2019, Pro-Tow was called to assist with heavy-duty towing for a disabled Fire Truck in downtown Seattle. The Fire Truck was a specially equipped Pierce Taylor Ladder Truck, so it required an extraordinary tow truck and special training to handle its recovery. Once we were able to safely secure the fire truck to our heavy-duty towing truck, we towed the truck back to the Seattle Fire Department Maintenance Department. 

Heavy Duty Fire Trucks Require Heavy Duty Help

For this recovery, Pro-Tow had to use an extraordinary tow truck to help with this truck accident recovery. The reason for this is because the average fire truck can weigh between 36,000 to 60,000 pounds. At Pro-Tow, our heavy-duty towing services cover class 7 and up trucks. Class 7 trucks range between 26,001 and 33,000 pounds, while class 8 covers trucks that are over 33,0001 pounds. That’s why for a truck this heavy, Pro-Tow used our heavy-duty towing to handle the job! 

Fire Trucks Are Different From Fire Engines

Despite looking the same, a fire truck and a fire engine are different from one another. Fire trucks, like the one mentioned in this recovery blog, are equipped with a large aerial ladder. These extend out from the truck but don’t detach. The truck also has special equipment for search and rescue, forced entry and various types and lengths of ground ladders. Fire trucks will always have a captain and three other firefighters. A captain is identifiable by their red helmet, while the firefighters wear yellow helmets.

A fire engine looks like a fire truck but without the big aerial ladder. These are equipped with hoses, tools and ground ladders. Water tanks, pumps and various types of hoses are the key components of a fire engine, which all help with putting out fires. The water hoses on these fire engines can run up to 300 meters in length. The standard fire engine itself is also able to carry upwards of 2000 litres of water.

Bobcat Takes A Nap

Bobcat Takes A Nap

In this incident on August 16, 2019, Pro-Tow responded to a recovery of a Bobcat S450 that had accidentally rolled over, after deciding it was time for a nap. Moving machinery like this typically requires a heavy-duty or semi-truck tow service. Luckily, the Bobcat rolled without any damage and Pro-Tow quickly straightened it up. Once recovered, the Bobcat carried on with its afternoon work without further incident.

Bobcat Safety First And Always

When you operate a Bobcat, it’s important to keep all safety procedures in mind both before and during operation. Before you start, make sure to do a pre-use inspection to check that everything is in working order. If not, repair what’s broken first. Skid steer loaders, such as the Bobcat S450 in this incident, should also be equipped with a cab and rollover protective structure. This is what will protect the driver in the event a rollover does happen, and reduce the need for a semi-truck tow service. And don’t forget your seatbelt!

How To Avoid Rollovers With A Bobcat

Bobcats are most at risk of a rollover when working on soft or steep ground or when the skid steer loader has become unstable or out of balance. You can avoid a rollover by making sure you don’t overload, lift loads too high in the air, and don’t drive too fast on rough or uneven surfaces. If the loader becomes unstable, it puts the entire Bobcat at risk of rolling over. Once a rollover starts, it’s hard to react quickly enough to prevent a full roll. When you are working in a Bobcat, make sure you constantly check your surroundings and whatever terrain you are driving on. Awareness is the key step to keeping safe when operating machinery.

If you ever find yourself in a situation you need help with without causing any damage, then Pro-Tow is the one to call for heavy machinery and semi-truck tow service. With our certified, drug tested, and background checked professionals, we can get you out of any situation, guaranteed!

House Crasher – Heavy Duty Towing Required

House Crasher – Heavy Duty Towing Required

On October 21, 2018, Pro-Tow responded to a dispatch call to help assist a car that had gone down an embankment and crashed into the side of a house. This accident needed heavy-duty towing. We arrived at the scene and reported to the command post, then did a scene inspection and formed our recovery plan.

First, we rigged a transport line to safely transport the rigging down approximately 75 feet at 100% grade. Once lowered, we secured the rigging to the car and used emergency communication devices as we slowly lifted the vehicle. Once the vehicle was safely removed from the house, we lowered it back to the ground to rest on its tires. Pro-Tow then safely winched the car up the embankment and lifted it onto the carrier to be transported to yard 2.

24-Hour Emergency Services For Big And Small Problems

While many of our recovery blogs handle semi-truck accidents or camper accidents, our 24-hour emergency towing is also there for regular vehicles as well. Our 24-hour services include helping fix breakdowns along the roads, accidents, cargo incidents and unexpected leaks or fuel spills. Or, as in this case, a crash into the side of a house. Safety is our priority at Pro-Tow, so if you find yourself in trouble, we have the services and tools to help.

We also have equipment ready for any situation, either big and complicated situations or situations that require big equipment. Pro-Tow also offers heavy lifting with our cranes, which are key in dealing with complex incidents such as with semi-truck accidents. As described in this recovery blog, we used heavy-duty towing and rigging to safely handle the incident.

Repairs To Get You Back On The Road

For emergency towing services, Pro-Tow also provides onsite service and roadside repair, should your vehicle need it. In situations that include large vehicles or heavy trucks though, especially those carrying a load, we understand the importance of safely reaching their destination.

That’s why, if after a safe rescue your vehicle needs repairs, Pro-Tow can take the vehicle to our Motorplex shops. They are located in either Auburn, WA or Spokane, WA. There the heavy-duty mechanic can do all the repairs you need to get back on the road. For fleet vehicles, our Motorplex technicians can also provide light auto work, to make sure your vehicles are in safe and working order.

Just remember, if you find yourself in an unexpected situation or emergency, stay calm and call Pro-Tow to help!