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253-245-5454

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Mon - Fri 8am - 5pm

24hr Emergency Services

Auburn, WA

Suite B, 420 H St NW
Auburn, WA 98001
253-245-5454

Maple Valley, WA

Suite B, 23933 SE 264th Street
Maple Valley, WA 98038
425-310-1010

North Bend, WA

43028 SE North Bend Way
North Bend, WA 98045
425-888-4884

Spokane, WA

Suite B, 5815 W Thorpe Rd
Spokane, WA 99224
509-960-5454

Emergency Accident Recovery After Car Goes into the Cedar River

Emergency Accident Recovery After Car Goes into the Cedar River

River Runner Best

On March 16, 2020, Pro-Tow received an emergency dispatch for a car that had gone off the roadway and into the Cedar River. Where the vehicle had gone into the river, and where we could safely perform the accident recovery, was about 30-feet below a high riverbank.

Team Pro responded to the scene with a light-duty recovery wrecker and reported to Incident Command. Responders included the Washington State Police, Washing State Fire Department, and King County Parks and Recreation.

Calling for Backup

After we evaluated the scene, we learned that the accident recovery was going to need additional trained personnel and equipment than we currently had on site. After authorization, we dispatched for the extra people and equipment required. That included a heavy-duty crane style wrecker, Recovery Safety Supervisor, and a flatbed tow truck for transporting the car after it came out of the river.

Let’s Go Swimming

After creating a safety and accident recovery plan, our team put on their personal protective equipment and other safety gear and got to work. Very carefully, we brought the equipment down a bicycle path and set up on the riverbank for the accident recovery. The riverbank’s access and strong currents created considerable safety hazards that required mitigation.

Our accident recovery dive team received detailed instructions on how to install the specialty recovery rigging on the car in the river. They were able to get things hooked up properly, so our crane style wrecker could pull the vehicle out of the water. The overhead crane was able to lift the car out of the river without any additional damage to the sensitive wetland area and riverbank.

After that, the vehicle went to our secured storage yard. Another job well done from our team, along with side local emergency services and the county.

Can I Still Get My Car Towed During the COVID-19 Crisis?

Can I Still Get My Car Towed During the COVID-19 Crisis?

Having your car break down on the side of the road is already a stressful experience. Having it break down during a global pandemic can feel like a nightmare. The good news is that most people are choosing to stay at home, limit travel, and because of this the roads are not very busy. Fewer vehicles on the road mean fewer break downs. But still, if you’re traveling and you need emergency towing, you are not out of luck.

Pro-Tow Continues 24-Hour Towing Services

Pro-Tow 24-Hour Towing is offering emergency towing services around the clock. We operate out of Auburn, WA, Spokane, WA, and Maple Valley, WA, but our service area is expansive. If you need our help, we can still come to get your vehicle. 24-hour towing services and other recovery services are considered an essential service, and therefore, are still operating.

Staying Safe When Needing a Tow

There are a few things we need to take care of while operating during a health crisis. We are committed to the health and safety of our customers and will require a few things from you to help us protect our operators.

If you have any COVID-19 symptoms, are self-isolating, or are under quarantine, you need to let our phone operators know. Being aware of the risk will allow us to take extra safety precautions when towing your vehicle. That includes wearing gloves, using hand sanitizer and disinfecting areas that are touched by our operator. It might also mean that you will need to leave the keys on the seat and move away from the vehicle while they get it hooked up. You will not be permitted to ride with our driver in their truck and will need a ride if you are away from your home.

If you do not have symptoms and are not self-isolating, we will still take precautions. We will keep 2 meters away from you while hooking up your vehicle. Our operators will do their best to keep you and themselves protected, including wearing gloves and using hand sanitizer.

24-Hour Towing Services for Light, Medium, and Heavy-Duty Vehicles

Pro-Tow offers towing services for light auto, medium trucks, and heavy-duty trucks. If you’re broken down in your car or need a tow from home, we can help. If you have issues with a fleet vehicle or a semi-truck accident, we can help. We are committed to undisrupted emergency towing services during this time.

Shipping Container Towing Overturned in Auburn, WA

Shipping Container Towing Overturned in Auburn, WA

Shipping Container Towing:#teamprotow called on in Auburn, WA to the intersection at 15th NW and state highway 167 and towing to a nearby safe location.  95,000 lbs shipping container overturned with motor oil spill was contained and cleaned up to get all lanes open safely.  After all lanes were closed during a peak afternoon commute, Pro-Tow was able to get all the cargo back online and to its destination.

Upside Down Right Side Up!

Upside Down Right Side Up!

30 in a 25…? #teamprotow goes wading in the swamp for a Porsche in Sumner, WA. Took a bit to get it hooked up and recovered back on the road so the Sumner Police Department could complete their accident investigation, but fortunately, the car came up out without a scratch…?

Apartment Parking Without Knocking

During the night we got a call for this job. We could hardly believe it, but we rushed off to make sure. Sure enough, the car in question was half inside and half outside the house. Looked like they were trying to park their car but missed entirely. I’m sure the residents were very startled. Luckily for them we were on the case and worked in the night to tow the car out of the new hole in their house.

Good work to Ian and Blake for their hard work on this one.