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24hr Emergency Services

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253-245-5454

Auburn, WA

Suite B, 420 H St NW
Auburn, WA 98001
253-245-5454

Maple Valley, WA

Suite B, 23933 SE 264th Street
Maple Valley, WA 98038
425-310-1010

Spokane, WA

Suite B, 5815 W Thorpe Rd
Spokane, WA 99224
509-960-5454

GIVE US A CALL

253-245-5454

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24hr Emergency Services

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Shop Hours

Mon - Fri 8am - 5pm

Auburn, WA

Suite B, 420 H St NW
Auburn, WA 98001
253-245-5454

Maple Valley, WA

Suite B, 23933 SE 264th Street
Maple Valley, WA 98038
425-310-1010

Spokane, WA

Suite B, 5815 W Thorpe Rd
Spokane, WA 99224
509-960-5454

Can I Still Get My Car Towed During the COVID-19 Crisis?

Can I Still Get My Car Towed During the COVID-19 Crisis?

Having your car break down on the side of the road is already a stressful experience. Having it break down during a global pandemic can feel like a nightmare. The good news is that most people are choosing to stay at home, limit travel, and because of this the roads are not very busy. Fewer vehicles on the road mean fewer break downs. But still, if you’re traveling and you need emergency towing, you are not out of luck.

Pro-Tow Continues 24-Hour Towing Services

Pro-Tow 24-Hour Towing is offering emergency towing services around the clock. We operate out of Auburn, WA, Spokane, WA, and Maple Valley, WA, but our service area is expansive. If you need our help, we can still come to get your vehicle. 24-hour towing services and other recovery services are considered an essential service, and therefore, are still operating.

Staying Safe When Needing a Tow

There are a few things we need to take care of while operating during a health crisis. We are committed to the health and safety of our customers and will require a few things from you to help us protect our operators.

If you have any COVID-19 symptoms, are self-isolating, or are under quarantine, you need to let our phone operators know. Being aware of the risk will allow us to take extra safety precautions when towing your vehicle. That includes wearing gloves, using hand sanitizer and disinfecting areas that are touched by our operator. It might also mean that you will need to leave the keys on the seat and move away from the vehicle while they get it hooked up. You will not be permitted to ride with our driver in their truck and will need a ride if you are away from your home.

If you do not have symptoms and are not self-isolating, we will still take precautions. We will keep 2 meters away from you while hooking up your vehicle. Our operators will do their best to keep you and themselves protected, including wearing gloves and using hand sanitizer.

24-Hour Towing Services for Light, Medium, and Heavy-Duty Vehicles

Pro-Tow offers towing services for light auto, medium trucks, and heavy-duty trucks. If you’re broken down in your car or need a tow from home, we can help. If you have issues with a fleet vehicle or a semi-truck accident, we can help. We are committed to undisrupted emergency towing services during this time.

Just Need A Lift Semi-Truck Accident Near Snoqualmie

Just Need A Lift Semi-Truck Accident Near Snoqualmie

In this incident, on September 22, 2019, Pro-Tow responded to an emergency dispatch about a semi-truck that had gone off the road at state highway 18 and interstate 90 near Snoqualmie, WA. Fortunately, the semi-trailer was not damaged and only the back end had gone off the road. It needed an immediate semi-truck tow service to lift the trailer back on the road. The busy Snoqualmie highway needed to be opened as quickly as possible, so Pro-Tow was quick to respond.

We utilized one of our heavy-duty crane style wreckers and, working with a certified incident commander, we safely lifted the semi-trailer and returned it to the road. With it back on track, the busy intersection was reopened once again, and the semi-trailer continued on its way. This was an ideal case of well-managed truck accident recovery.

What Is An Incident Commander?

In this recovery blog, the term “incident commander” was mentioned regarding the recovery of the semi-truck accident. In an emergency situation such as this, an incident commander is a person in charge of all emergency responses. They assess the situation and quickly set priorities and objectives to help safely and efficiently resolve the incident. They are like the project manager of the truck accident recovery.

The incident commander is responsible for the safety of all those involved, including the incident response team, which in this case was Pro-Tow. In this incident, the focus of the semi-truck accident was to quickly and safely return the semi-trailer to the road so the highway could be reopened.

As always, your safety is our primary concern, which is why we offer both 24/7 service and always bring the proper, certified personnel and equipment with us. No matter what the problem, our certified team is always ready and there to help. So, if you ever find yourself in a jam, you know exactly who to call!

Riding The Roundabout – Narrowly Missing A Semi-Truck Accident Turnover

Riding The Roundabout – Narrowly Missing A Semi-Truck Accident Turnover

On September 21, 2019, Pro-Tow responded to an emergency dispatch from the Snoqualmie Police Department about a tractor-trailer that had nearly overturned after going onto the planter of a roundabout. We responded quickly to the incident, arriving with our heavy-duty emergency response personnel and equipment.

Once we arrived at the semi-truck accident, our team assessed the scene and began coordinating with all emergency management personnel to safely return the semi-trailer to the road. With the back end of the semi-trailer perched on the planter, our Pro-Tow team used our overhead crane lift to safely complete the semi-truck accident recovery. We brought the semi-trailer back to the road and did so without any additional damage. Once settled, the semi-trailer was able to continue on its way.

Truck Aprons At Roundabouts

Navigating a roundabout in any car, requires drivers to be aware, drive slowly and respect the right of way. Typically, roundabouts are designed with curves that force drivers to drive slowly anyhow. However, trying to traverse the same narrow roadway in a large semi-truck is even more complicated.

The larger the vehicle, the more accommodation needs to be considered. That’s where a roundabout truck apron comes in handy. Truck aprons are what allow larger trucks to safely navigate the turns of a roundabout. In a roundabout, the truck apron is located between the road and the inner circle of the roundabout, such as around the planter. They are designed to support the weight of larger trucks and provide a little extra road room to safely make the turns.

There is a disadvantage to truck aprons though, specifically if they are slightly raised. A top-heavy semi-trailer that needs to rely on the aprons to make a turn, may find itself tilted slightly. This can make the truck unstable and it could lead to an accident. As always though, Pro-Tow is always ready to help no matter what the situation may be.

Bobcat Takes A Nap

Bobcat Takes A Nap

In this incident on August 16, 2019, Pro-Tow responded to a recovery of a Bobcat S450 that had accidentally rolled over, after deciding it was time for a nap. Moving machinery like this typically requires a heavy-duty or semi-truck tow service. Luckily, the Bobcat rolled without any damage and Pro-Tow quickly straightened it up. Once recovered, the Bobcat carried on with its afternoon work without further incident.

Bobcat Safety First And Always

When you operate a Bobcat, it’s important to keep all safety procedures in mind both before and during operation. Before you start, make sure to do a pre-use inspection to check that everything is in working order. If not, repair what’s broken first. Skid steer loaders, such as the Bobcat S450 in this incident, should also be equipped with a cab and rollover protective structure. This is what will protect the driver in the event a rollover does happen, and reduce the need for a semi-truck tow service. And don’t forget your seatbelt!

How To Avoid Rollovers With A Bobcat

Bobcats are most at risk of a rollover when working on soft or steep ground or when the skid steer loader has become unstable or out of balance. You can avoid a rollover by making sure you don’t overload, lift loads too high in the air, and don’t drive too fast on rough or uneven surfaces. If the loader becomes unstable, it puts the entire Bobcat at risk of rolling over. Once a rollover starts, it’s hard to react quickly enough to prevent a full roll. When you are working in a Bobcat, make sure you constantly check your surroundings and whatever terrain you are driving on. Awareness is the key step to keeping safe when operating machinery.

If you ever find yourself in a situation you need help with without causing any damage, then Pro-Tow is the one to call for heavy machinery and semi-truck tow service. With our certified, drug tested, and background checked professionals, we can get you out of any situation, guaranteed!

Getting A Little Mud On The Tires

Getting A Little Mud On The Tires

Getting stuck is stressful in any vehicle. Getting a semi-truck stuck in the mud can be very stressful, but not when you have Pro-Tow to come to the rescue! We see a lot of stuck trucks in this business, and many are much worse than this, and every one of them requires heavy-duty towing to get them back on the road and back on the clock.

In this case, the semi-truck got stuck in the deep grass and spinning tires in the mud. The driver took a tight turn and came off the road just enough to get into this predicament. They needed heavy-duty towing as soon as possible.

Team Pro-Tow decided to use our top-of-the-line Century Rotator to get this truck unstuck. A tow truck equipped with this rotator was the best choice because it could carefully and safely get this truck out, without damaging either the truck or slightly twisted trailer. After making a plan for recovery, we were able to remove the truck from its muddy prison and get it back on its route.

Mud: A Truck Driver’s Worst Nightmare

For a logistics company, getting a truck stuck in the mud means a lot of stress for the driver, unpaid labor and in cases like this, a heavy-duty towing call-out. This truck was stuck on a road accident, but mud in unexpected places, like a lot or even highway pullout, can make life difficult for a truck driver.

Not every lot or pullout is smooth and paved, unfortunately. Many are gravel or dirt, and after a heavy rain, they cause problems for 18-wheelers. So, what can you do? If possible, semi-truck drivers should avoid muddy lots, surfaces with soft sand, a lot with ice or snow and loose gravel. If you’re unsure about a yard, park the truck and take a walk around. Spending a little time ensuring you won’t get stuck is worth the effort. It’s a lot less to deal with than getting stuck.

If a delivery lot is covered in mud, the delivery still must be made. You can’t cancel it because you might get stuck. That is why every driver should be equipped with a heavy-duty chain, shovel, tire chains, traction aids, rock salt Pro-Tows 24-hour emergency towing line. If you do get stuck, you can get the truck back on the road quickly if you’re more prepared.

Semi-Truck Tow Service Uprights a Flipped Dump Truckon I-405

Semi-Truck Tow Service Uprights a Flipped Dump Truckon I-405

90lbs of Wood Debris Spills in a Semi-Truck Accident in Kirkland, WA

Our Pro-Enviro division responds to the scene when there is diesel fuel, oil or other vehicle fluids spilled after a semi-truck accident. They weren’t needed in this case. This semi-truck end dump truck lost over 90lbs of wood debris, which thankfully, is completely biodegradable.

The end dump truck flipped onto its side during rush hour traffic on Interstate 405, north of Bellevue in Kirkland, WA. They required a prompt semi-truck tow service to get the truck back on its wheels and moved, so traffic could start flowing again. Our team provided this service, developing a recovery plan upon arriving at the semi-truck accident and executing it safely and effectively.

What is an End Dump Truck?

Almost all dump trucks use a hydraulic system to lift the bed used to transport material, but these systems come in various configurations. The most common dump truck will have an open-boxed bed that is in the rear of the truck. This box is lifted by hydraulic rams at the front, thus dumping the material out of the back of it.

An end dump truck also called a semi-trailer end dump truck, has the hydraulic dump system on a trailer that is pulled by the tractor. The dumping system is not attached to the truck itself. In the US, most end dump trucks have a 2-axle trailer with dual tires that is pulled by a 3-axle semi-tractor. The beds on these trailer end dumps are massive. They are used when more debris or material needs to be moved than a regular dump truck could carry.

The disadvantage? They’re unstable when raised in the dumping position. If the ground isn’t level, you typically couldn’t or shouldn’t use a semi-trailer end dump truck for the job. It could result in a semi-truck accident. Because this type of truck is larger and its operating parts more complex, they require a specialized semi-truck tow service to get them upright again if flipped. As always, Pro-Tow was up to the challenge.