Maple Valley, WA

23933 SE 264th Street
Maple Valley, WA 98038

Auburn, WA

420 H St NW
Auburn, WA 98001

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Mon - Fri 8am - 5pm

24hr Emergency Services

DROP US A CALL

253-245-5454

GIVE US A CALL

253-245-5454

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24hr Emergency Services

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Shop Hours

Mon - Fri 8am - 5pm

Maple Valley, WA

23933 SE 264th St
Maple Valley, WA 98038

Auburn, WA

420 H St NW
Auburn, WA 98001

Get your car

Frequently Asked Questions

Where is My Car?

We have two locations:  Maple Valley,WA or Auburn, WA

Under the FAQ you will find our current list of vehicles with its location.

FAQ

To help you get your car back quickly we have compiled these FAQ to help you. Please look through to see if you need any additional paperwork or Identification.

Contact

Please use the contact form or information at the bottom of the page for any other inquiries you may have.

How much?

  • If your vehicle was impounded within the last 48 hours, please allow $300 to $400 to pick it up during business hours.
  • It is less expensive by approximately $100 to pick your vehicle up during standard business hours of 8am to 5pm M-F.  
  • The impound fees are in accordance with those filed with the King County District Court South Division. If your light duty vehicle was impounded upon the direction of the WSP, the current hourly rate for small vehicles is $189 per hour for the tow operator’s round trip time.
  • The daily rate of storage is $49 per day if the vehicle is 20 feet long or less.
  • For an accurate amount for your vehicle, to determine if we have it, or which yard it is in, please text 253-245-5454 the following:
    • Year Make Model
    • License Plate
    • When it was impounded
    • Where it was impounded from
    • Which department directed the impound.

If you are not the registered or Legal Owner?

  • Bring the Registered or Legal owner or:
  • You must complete the Vehicle Owner Authorized Agent Form and it must be an original notarized copy.
  • If it is your personal belongings and it is not your vehicle you still MUST complete the Vehicle  Owner Authorized Agent Form and it must be an original notarized copy.

How to just get my personal belongings?

  • The office must be open to retrieve personal belongings or view your vehicle.  Office hours are 8-5 Mon-Fri, excluding holidays.
  • You must be the registered or legal owner of record as listed by the Washington Department of Licensing.
  • You must have approved government issued photo identification. ID must be current within 90 days.
  • If you are not the registered owner or legal owner you must complete the Vehicle Owner Authorized Agent Form and it must be an original notarized copy.
  • Nothing fastened to the vehicle can be removed while it is in impound.  Only loose personal belongings can be picked up.

I bought this car and I have a Bill of Sale?

  • A bill-of-sale does not constitute proof of ownership in Washington State, and therefore cannot be used to redeem an impounded vehicle.
  • You must go to a licensing agent and transfer the vehicles’ registration into your name before attempting to redeem the vehicle.
  • Alternatively, you can have the Registered or Legal Owner complete the Vehicle Owner Authorized Agent Form.

I was told my car has a hold. How do I get my car?

  • DUI impounds require a 12 hour waiting period.  Some cities require an additional court release and fee to be paid at the city during their business hours before the car is picked up.
  • Some cities for DWLS impounds require an additional court release and fee to be paid at the city during their business hours before the car is picked up.
  • Other DWLS Impounds may have a police hold of 30, 60, or 90 days,and may require a deposit of 50% of the towing & storage fees within 5 days of the date of impound.  Otherwise the vehicle will be auctioned BEFORE the hold is up.
  • The registered owner is NOT eligible to purchase the vehicle at auction.
  • A Police/Court release must be obtained by the person seeking to redeem a vehicle before we can release the vehicle from impound.

What if I do not get my car, what happens?

  • Impounded vehicles accrue storage fees on a daily basis, therefore the sooner you pick-up your vehicle, the less it will cost.
  • A vehicle not redeemed by its owner is put up for public auction in an attempt to recover the towing & storage fees.
  • Since the registered & legal owners are NOT eligible to purchase the vehicle at auction, the vehicles sale price rarely matches the fees against it.
  • After the auction, two things happen:
    • If the vehicle did not sell, or the sale price was not sufficient to cover the towing & storage fees, collection proceeding are immediately started against the registered owner for the remaining balance of the towing and storage fees, plus the costs of collections.
    • The Washington State Patrol issues the registered owner a citation for “Littering-Abandoned Vehicle”, which carries a $538 fine and eventual license suspension if restitution is not made to the towing company. You have 15 days to respond to this citation and pay the towing and storage fees.

Why do we have these stringent regulations?

  • Quite simply, to protect the owner of the vehicle.
  • We take many steps to protect your vehicle and its contents, including police inventory, high wire security fencing, surveillance cameras, and alarms.
  • If your car is Impounded or towed from an accident, would you really want anybody to be able to claim your vehicle and its contents? If we released your vehicle and/or it’s contents to someone other than you, and you did not receive them, that liability would fall on us, and the body that enforces our regulations, Washington State Patrol. Since Department of Licensing records are the only way to determine the true owner of the vehicle, the state requires that you prove you are that person

 

What do I need to do to get my car?

  • Redemption procedures are in strict accordance with RCW Title 46.55.120.
  • You must be the registered or legal owner of record as listed by the Washington Department of Licensing.
  • You must have approved government issued photo identification.  ID must be current within 90 days.
  • You must have a state licensed driver.
  • If your vehicle was placed on hold by a police department, you must get a court release before you can get your car.
  • You must pay with cash, credit card, or bank verified check.

How to get your car after regular hours or on a holiday?

  • You must email GetMyCar@www.pro-tow.com a criminal background check that is later than the date of impound from https://fortress.wa.gov/wsp/watch/ and/or the state of issue for your current driver license.   Upon review, a determination will be made if a police escort will be required for redeeming your vehicle after hours.
  • If your vehicle was impounded within the last 48 hours, please allow $400 to $500 including the after hours release fee. It is NOT possible to tell you the exact amount until a driver is dispatched to the closed office.
  • The impound fees are in accordance with those authorized by the Washington State Patrol.  The current hourly rate for small vehicles is $175 per hour for the tow operator’s round trip time.
  • The daily rate of storage is $45 per day if the vehicle is 20 feet long or less.
  • When the office is closed there is an additional after hours release fee of $88 plus tax over and above the hourly impound and daily storage fees.

My car was in an accident, what do I need to do?

  • Contact your insurance company and notify them that it has been impounded.
  • You can retrieve personal belongs pursuant to the rules above.
  • If your insurance company is going to be arranging pick up of your car, please complete the Vehicle  Owner Authorized Agent Form as well as provide us a copy of your approved government issued photo ID.  This can be done by email or fax.

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What is different if the vehicle is a business or government vehicle?

OPTION 1:  Who Can View Vehicle, Redeem Company Vehicle?

  • Current corporate agent or officer as listed on a government website
  • Government issued photo ID must also be provided by this Corporate agent or officer as listed on a government website.  ID must be current within 90 days and valid. 

OPTION 2:  Who Can View Vehicle, Redeem Company Vehicle?

  • An employee that possesses in person a business card or company ID matching exactly the Company listed as the Registered or Legal Owner Information.
  • And government issued photo ID must also be provided by this employee.  ID must be current within 90 days and valid.
  • And a letter authorizing the employee with a business card or company ID on company letterhead in person, emailed or faxed.

OPTION 3:  Who Can Authorize Someone else to be their agent for a Company Vehicle?

  • An employee that provides an electronic copy of their business card or company ID matching exactly the Company listed as the Registered or Legal Owner Information.
  • And an employee that provides an electronic copy of the Vehicle  Owner Authorized Agent Formand names the agent on this form.
  • And an employee that provides an electronic copy of a letter authorizing the agent on company letterhead.
  • The company’s agent at time of redemption must provide a government issued photo ID that is current within 90 days.  If the vehicle is to be driven, a licensed driver must be present.
  • If the company’s assigned agent is not a licensed, bonded, and insured company, the Vehicle  Owner Authorized Agent Form must be notarized and the original copy (not electronic) must be received by PRO-TOW.

Driving Directions?

Maple Valley:

Our address is 23933 SE 264th ST, Maple Valley, WA 98038. Coming from Renton, travel Southbound on the Maple Valley Hwy 17 miles South from Interstate 405 towards Enumclaw. The Pro-Tow and Motorplex sign we will be visible on your right and the cross streets are SE 264th St and the Maple Valley Highway. From Kent, travel Eastbound on Kent Kangley also known as highway 516 until it meets Four Corners or the Maple Valley Hwy. Turn left or North and travel 1/2 mile and we will be on the left at SE 264th ST.

Auburn:

Our address is 420 H ST NW, Auburn, WA 98001. Coming from Seattle, travel Southbound on Interstate 5 and take the Highway 18 exit Eastbound towards Auburn. Traveling East on highway 18 take the C ST NW Exit. Take a Left and travel North until 6th St. Take Left on 6th St and travel West on 6th until you see the Pro-Tow and Motorplex building. Coming from Tacoma, travel Northbound on Interstate 5 and take the Highway 18 exit Eastbound towards Auburn. Traveling East on highway 18 take the C ST NW Exit. Take a Left and travel North until 6th St. Take Left on 6th St. and travel West on 6th until you see the Pro-Tow and Motorplex building. If traveling on highway 167 also known as the valley freeway, take the highway 18 exit and travel Eastbound, Take a left on C ST NW traveling North until 6th ST. Take a left on 6th st and travel West until seeing the Pro-Tow and Motorplex building.

Driving Directions : Spanish

To listen to driving directions in Spanish please call 253-245-5419

Vehicle Owner Authorized Agent Form

Form required, please print out.

List of Vehicles

Find what location and how much is owed on your vehicle.

Contact Us

All Get Your Car inquiries please use the contact form on this page or use the information provided below.

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getmycar@pro-tow.com

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253-245-5418

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M-F: 8am-5pm

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