Emergency Towing Service | Pro-Tow 24 Hr Towing

Learning a Little About Team Pro-Tow

by cdcidevel | May 17, 2023 | Emergency Towing, Emergency Towing Service, Recovery Blog, Towing Services

Pro-Tow is a towing and recovery company that has been providing exceptional service to the Greater Seattle-Tacoma area, and Auburn, Spokane, Maple Valley, and North Bend, Washington. It is part of a group of companies with three divisions: Pro-Tow, Pro-Enviro, and Motorplex.

A Little History

The company’s founder, Keith Lewis, started his business in 1989 with Lewis Tech Automotive. He worked out of his dad’s garage to fix vehicles for his friends and family. In 1993, Keith founded Motorplex, a light-duty repair shop in Maple Valley, WA. Then, in 1998, Pro-Tow and our automotive and heavy-duty towing services was added to the company. We expanded both services into the Auburn area in 2000.

As mentioned, our services now extend to Spokane, North Bend, and services all of Washington state. We now employ a large team of professionals spread out among our services and divisions.

A Little About Our Services

Pro-Tow’s core services include heavy-duty towing, accident recovery, cargo recovery, and 24-hour emergency towing for light, medium, and heavy-duty vehicles. We have the equipment and expertise to handle even the heaviest of vehicles, including tractor-trailers, buses, and RVs. Team Pro-Tow consists of certified recovery specialists is trained to handle complex recoveries in challenging situations.

In addition to their heavy-duty recovery and towing services, Pro-Tow offers emergency towing for all types of vehicles and situations. If you find yourself stranded on the side of the road, call us for roadside assistance services, including jump-starts, tire changes, lockout services, and towing.

The Little Details That Set Us Apart

What sets Pro-Tow apart from other towing companies is our commitment to exceptional customer service. We believe in treating customers like they’re a friend or family member. Often, people are in stressful situations when we are called to help. So it’s important that we are empathetic, helpful, and can improve that situation.

We do that by providing prompt, reliable, and courteous service. We want to ensure that every tow job or major recovery was handled professionally, minimizing damage, reducing stress, and making the day a little easier for our customers.

We are proud to have established ourselves as one of the most reliable and reputable towing companies in the region. With decades of experience, state-of-the-art equipment, and commitment to exceptional service, Pro-Tow is a top choice for all your towing and recovery needs.

The Difference Between Light-Duty Towing and Heavy-Duty Towing

by cdcidevel | Apr 19, 2023 | Emergency Towing, Emergency Towing Service, Heavy Duty Towing, Heavy Duty Towing Service, Heavy-Duty Towing, Light-Duty Towing, Recovery Blog

When your commercial breaks down and you need support, calling a tow-truck is likely the first response. But it’s not just any tow truck that will show up to help with your emergency towing. There is a difference between a light-duty and heavy-duty tow truck. As the two perform different functions, it’s valuable to understand those differences.

What is Light-Duty Towing?

This type of towing typically handles vehicles that weigh less than 10,000 pounds. Vehicles include sedans, pickup trucks, and motorcycles, for example. When helping with light-duty towing, the vehicle is loaded onto a flatbed truck and secured before being towed. Light-duty tows are also often used for short distances and small vehicles. The trucks themselves are also smaller than their heavy-duty counterparts, making them much more maneuverable in tight spaces or sharp turns. It’ll also cost less when the incident requires a light-duty truck.

What is Heavy-Duty Towing?

As its name suggests, a heavy-duty tow truck is there for heavy vehicles. It also requires special equipment and training to drive, so not every tow truck driver can drive a heavy-duty truck. Typical vehicles that need this type of service include semi-trucks, buses, and construction equipment. Unlike a light tow truck, these tow trucks can carry more than 26,000 pounds of weight.

However, that extra load capacity means they can’t navigate tight spaces or make sharp turns easily. Because of the training needed for heavy-duty emergency towing, the cost also tends to be higher. A heavy-duty tow truck is the best choice if you need towing over long distances, such as from one state to another.

Which One is Right?

Choosing between the two towing options comes down to a matter of weight, distance, and the type of vehicle. If you aren’t sure about the best option, don’t worry. Our trusty Team-Pro has a team of experienced and reliable professionals who can help. We have trained personnel to handle both light and heavy-duty towing and can help with any breakdown or accident.

Accident Recovery: What Goes Down, Must Come Up

by cdcidevel | Jan 18, 2023 | Accident Recovery, Crane Lift, Crane Lift Recovery, Crane Lift Service, Crane Service, Dump Truck Recovery, Emergency Towing, Emergency Towing Service, Recovery Blog

After an incident on May 25, 2022, Team Pro-Tow was on hand to aid in an accident involving a minivan and a dump truck. It was an unfortunate situation that left both vehicles with significant damage. Pro-Tow responded to this accident recovery to rescue these vehicles.

Maybe you’ve heard the saying before, what comes up must go down. But, in this case, the scenario was the opposite. The dump truck in this accident flew over a metal guardrail and landed about 150 feet down into a steep embankment. So, we needed to bring it back up the roadway 150 feet.

We used our trusted and skilled Team Pro-Tow operators to build a recovery plan for this dump truck recovery. Our operators rigged up the dump truck in the ditch with careful effort. We did this to pull the dump truck on the road, removing it from the scene of the accident.

Heavy Truck Accident Recovery

When it comes to heavy-duty towing, like dump truck recovery, Pro-Tow is here to help! Our operators provide 24/7 emergency service for trucks class 7 and up. We have the equipment to recover heavy-duty trucks and vehicles of any weight.

Additionally, Pro-Tow employs two of the only four TRAA Level 5 Nationally Certified Heavy Recovery Specialists in Washington State. In other words, our operators have the knowledge and certifications you need most in heavy-duty accident recovery.

Accident Management and Equipment

It’s important to note that Pro-Tow takes great pride in our relationships. We continue to have relationships with authorities to help reduce your liability when complicated situations arise. Regardless of the accident and what’s required, we can take care of your accident recovery needs! Our equipment has the capacity for 110,000 lbs and 6.5-degree load angles. This equipment allows for even the most challenging recoveries to be loaded safely.

There When You Need

Our resources and competency, combined with our experience and work ethic, means we will always have solutions for your adversity. Pro-Tow provides towing services to a variety of areas covering Washington. These areas include Auburn, Maple Valley, North Bend, Spokane, and the surrounding areas.

For emergency heavy truck recovery and other towing needs, call us!

We have locations in Maple Valley, Auburn, Spokane, and North Bend, WA. If you need emergency towing, crane lift services, or accident recovery, give us a call.

Be sure to check out our other incident reports on our Recovery Blog!

If you require truck accident recovery, give Pro-tow 24-Hour Towing a call.

Submarined Car Needs Crane Lift

by cdcidevel | Dec 21, 2022 | Accident Recovery, Car Lift Service, Crane Lift, Crane Lift Recovery, Crane Lift Service, Crane Service, Emergency Towing, Emergency Towing Service, Recovery Blog

In this incident, on December 3rd, 2021, Team Pro-Tow was called in to help with a car that had gone into a retention pond in Maple Valley, WA. The dispatch came from the King County Sheriff’s Office (KCSO), and the vehicle was completely submerged! We responded with an HD Crane Style Rotating Wrecker per KCSO’s request. This submarined car needed an emergency towing service!

Once we arrived, our team did a scene assessment to decide the best approach for the crane lift recovery. We agreed that moving the vehicle closer first would make the rescue safer. So, we coordinated with KCSO divers and got to work.

Underwater Emergency Towing Service

First, the KCSO divers went into the water to rig the vehicle. Then, we brought the car closer to the shore to continue the rescue and crane lift process. Once it was at the shoreline, we used the LD vehicle rigging kit to lift the vehicle out of the water. We continued lifting it, using the chance to drain as much water as possible. After the car drained, we dispatched a flatbed to transport the vehicle.

Crane Lift Finale

Meanwhile, as per KCSO’s request, we set the vehicle on the shore. Pro-Tow then removed all rigging, inspected it, and returned to its original location.

We waited until the flatbed arrived and then helped with loading the car onto it. We secured it with a four-point tie down to safely transport it back to the Auburn yard. Once it was there, we unloaded the vehicle in our Portable Parking Stall Containment Pond. Doing so ensures no hazardous fluid leaks out of the vehicle and into the ground.

Our team then reconditioned the equipment by cleaning and inspecting the straps used in the tie-down. Once we finished the paperwork, we gave the all-clear on this emergency towing service.

In addition, we offer in-house services to keep your fleet running at top quality through our Motorplex division. We can help with various services to keep your fleet running at its best. Learn more about our divisions at www.pro-tow.com.

We have locations in Maple Valley, Auburn, Spokane, and North Bend, WA. If you need emergency towing, crane lift services, or accident recovery, give us a call.

Be sure to check out our other incident reports on our Recovery Blog!

If you require truck accident recovery, give Pro-tow 24-Hour Towing a call.

Water Recovery: Stolen Hemi Drives into Puget Sound

by cdcidevel | Nov 2, 2022 | Emergency Towing, Emergency Towing Service, Recovery Blog, Water Recovery

In this incident, on December 5, 2021, a vehicle was stolen and driven into the water near Seattle in Puget sound. Team Pro-Tow responded to a call from Tide Management Seattle PD to help with the water recovery. We gathered the necessary equipment and set out for the scene.

Once we arrived at the water, our team did a scene assessment to decide the best way to handle the emergency towing. Then, it was time to get to work.

Water Recovery of the Stuck Car

We started by positioning our equipment for a hook-up, then used a light-style rigging kit and spreader bar. We then hooked it up to the unit, lifted the vehicle, and loaded it onto the flatbed. Our team then unhooked it and returned the equipment and rotator to their driving condition. Finally, we returned to the storage unit, completed the paperwork and gave the all-clear call.

Local Teamwork for Emergency Towing

While we are fully prepared to handle any situation, we partner up as needed. Depending on the case, we work may alongside government agencies and local authorities for accident recoveries or emergency towing, as in this situation.

Working together ensures every party has the correct information and can move forward on the recovery together with a solid plan. In some incidents, a government agency or local authority may have extra information that we wouldn’t otherwise have. In this case, we had the schedule of the tide waters, so we could safely rescue the vehicle and make a water recovery without risk.

Working with local authorities and organizations is also extra important to protect the environment. For example, a nearby storm drain at risk of contamination or a vehicle in the water needs to be dealt with quickly. The unnecessary pollution can quickly cause damage to the environment and local wildlife and pollute drinking water.

Pro-Tow is proud to work and collaborate with other knowledgeable and experienced organizations to get the job done!

If you need emergency towing services or accident recovery, call Team Pro-Tow!

Be sure to check out our other incident reports on our Recovery Blog!

If you require truck accident recovery, give Pro-tow 24-Hour Towing a call.

Ford F350 at Cedar Grove Accident Recovery

by cdcidevel | Jul 6, 2022 | Accident Recovery, Emergency Towing, Emergency Towing Service, Recovery Blog

In this incident, on April 30, 2021, Team Pro-Tow received an emergency dispatch from Washington State Police about a collision involving a Ford F-250 pickup stuck in the ditch. With little other information provided, we responded with a Class E flatbed truck and set out.

At the scene, we found that the left front tire of the truck was completely ripped off and that oil was leaking into the ground. Our team called for a wrecker for this accident recovery, and a trained operator responded with a B Class Wrecker.

Accident Recovery

To minimize damage, avoid risk to our equipment, and limit the impact on the traffic, we decided to do a “walk it up” recovery. To do this, we dispatched additional equipment and began the recovery process.

First, we rigged a medium-duty rim sling to the right rear wheel of the casualty and double-lined the winch line at the rear tailboard of the recovery truck. With the line secured, we began winching the casualty out of the ditch until we cleared the backend completely. We then re-rigged the high line to the front right wheel of the truck to completely pull it free from the ditch. With our carefully planned approach, Team Pro-Tow recovered the vehicle without any further fuel or oil spill.

Emergency Towing Services

We then prepared the casualty for emergency towing services and transport to the storage yard. We loaded the pickup truck onto the Class E flatbed and secured it in place before performing debris cleanup. We also performed property damage evaluation and reported back to the command post.

Then, Team Pro-Enviro handled cleanup efforts afterwards, who cleared the area and collected necessary soil samples. Finally, back at the storage yard, our team did a final cleanup and inspection of the equipment before putting it away.

If you need emergency towing services or accident recovery, call Team Pro-Tow!

Be sure to check out our other incident reports on our Recovery Blog!

If you require truck accident recovery, give Pro-tow 24-Hour Towing a call.

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