Accident Recovery & Towing Services in Washington State

1. All procedures must be followed in advance of retrieving personal belongings.

2. The office must be open to retrieve personal belongings or view your vehicle.

3. You must be the registered or legal owner of record as listed by the Washington Department of Licensing.

4. You must have approved government-issued photo identification. Identification must be current within 90 days and must be provided to us electronically.

5. If you are not the registered owner or legal owner, you must complete the Vehicle Owner Authorized Agent Form that is available to be completed electronically by emailing getyourcar@pro-tow.com.

Nothing fastened to the vehicle can be removed while it is in impound. Only loose personal belongings can be picked up.

We reserve the right to refuse service to anyone, including the vehicle owner.

What do I need to retrieve my vehicle?

1. All procedures must be followed before redeeming the vehicle.

2. All fees must be paid for by credit card, cash or bank-guaranteed check.

3. Redemption procedures are in strict accordance with RCW Title 46.55.120.

4. You must be the registered or legal owner of record as listed by the Washington Department of Licensing.

5. You must have approved government-issued photo identification that is current within 90 days and you must provide it to us electronically.

6. You must have a Washington State-licensed driver in order to drive away.

7. If your vehicle was placed on hold by a police department, you must get a court release before you can get your car.

8. We reserve the right to refuse service to anyone, including the vehicle owner.

I bought this car, and I have a bill of sale.

1. A bill-of-sale does not constitute proof of ownership in Washington State, and therefore cannot be used to redeem an impounded vehicle.

2. You must go to a licensing agent and transfer the vehicle’s registration into your name before attempting to redeem the vehicle.

3. Alternatively, you can have the Registered or Legal Owner complete the Vehicle Owner Authorized Agent Form that is available to be completed electronically by emailing getyourcar@pro-tow.com.

My car was in an accident. What do I need to do?

1. Contact your insurance company and notify them that it has been impounded.

2. You can retrieve personal belongings pursuant to all applicable rules.

3. If your insurance company is going to be arranging pick up of your car, please complete the Vehicle Owner Authorized Agent Form that is available to be completed electronically by emailing getyourcar@pro-tow.com.

What if the vehicle is a business or government vehicle?

Who can view and/or retrieve the company or government vehicle?

OPTION 1: 

1. Current corporate agent or officer as listed on a government website.

2. Government-issued photo ID must also be provided by this Corporate agent or officer as listed on a government website.  Identification must be current within 90 days and valid and must be provided to us electronically.

OPTION 2:  

1. An employee that possesses a business card or company ID matching exactly the Company listed as the Registered or Legal Owner Information.

2. Government-issued photo ID must also be provided by this employee.  ID must be current within 90 days and valid and must be provided to us electronically.

3. A letter authorising the employee with a business card or company ID on company letterhead and must be provided to us electronically.

Who can authorize someone else to be their agent to view or retrieve a company or goverment vehicle? 

1. An employee that provides an electronic copy of their business card or company ID matching exactly the Company listed as the Registered or Legal Owner Information.

2. An employee that provides an electronic copy of the Vehicle Owner Authorised Agent Form that is available to be completed electronically by emailing getyourcar@pro-tow.com.

3. And an employee that provides an electronic copy of a letter authorising the agent on company letterhead.

4. The company’s agent at the time of redemption must provide a government-issued photo ID that is current within 90 days and must be provided to us electronically. If the vehicle is to be driven, a licensed driver must be present.